In the old days, a salesperson would walk into a prospect’s office, observe pictures, books, and other items on the desk and walls, and start a conversation about something of mutual interest. Those conversation starters broke the ice and created a bond between the salesperson and the customer. Today, we’re doing this online, and we call it breaking into the new narrative. This week Gabriel Carrejo, award-winning Director of Global Social Marketing at Automation Anywhere, and Michael Brito, EVP Digital & Analytics at the Zeno Group, join Channel Edge and discuss the evolution of social selling and marketing and what they call the new narrative. What is the new narrative, and why should you care? It’s about understanding your target audience’s affinities and interests and using that data to connect with them and create meaningful engagement. Listen in as Gabriel and Michael talk about how salespeople can use data to find the right angle to start a conversation and create an immediate bond with prospects. It’s also being used by marketers to achieve better engagement.