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This report evaluates trends including channel thought leadership and best practices, benchmarking information, and overcoming distribution challenges

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In this report commissioned by 360insights, we highlight important insights from channel sales and marketing leaders from a wide range of industries. The information covered in this report provides readers an inside look at trends within the channel for the specified period including but not limited to; channel thought leadership and best practices, valuable benchmarking information, and updates on key programs and trends. The Q4 2019 report focuses on customer experience (CX), its importance and impact on customer retention, leaders’ focus on out-performing competition and overcoming distribution challenges and the potential for updating how CX is measured.

About the Author

360insights is the leading channel engagement and business optimization company, that enables brands to better influence, manage, and engage with their complex channel ecosystems. The company offers a suite of channel solutions including a SaaS-based platform that empowers brands to fully orchestrate their complex partner networks, while also delivering a powerful Incentive Automation solution for consumer rebates, SPIFFs, volume incentives, MDF/Co-Op, sales allowances and points programs. Combining incentive management and ecosystem orchestration with a powerful data analytics engine, 360insights serves 300+ enterprise organizations globally, across multiple industries, helping them boost their indirect business. Learn more at

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