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In this report commissioned by 360insights, we highlight important insights from channel sales and marketing leaders from a wide range of industries. The information covered in this report provides readers an inside look at trends within the channel for the specified period including but not limited to; channel thought leadership and best practices, valuable benchmarking information, and updates on key programs and trends. The Q4 2019 report focuses on customer experience (CX), its importance and impact on customer retention, leaders’ focus on out-performing competition and overcoming distribution challenges and the potential for updating how CX is measured.